29/12/2013

konectbus take over Norwich Bus Station travel information desk

Konectbus have taken over the operation of the Norwich Bus Station travel information desk, see below for further details released in this press release from Norfolk County Council...

Konectbus will be taking over the Norwich Bus Station travel desk from Friday 27 December after reaching agreement with Norfolk County Council, whose staff have been running the desk since the withdrawal of National Express in October.

As well as providing travel information for all operators, Konect staff will be offering card only (not cash) ticket sales for *Konect, Anglian and Norwich Park & Ride services.

First Bus have decided not to offer their tickets for sale through the travel desk from 27 December.

David Harrison, Norfolk County Council Cabinet Member for Environment, Transport, Development & Waste, said: "We know how important the travel desk is to passengers, so I am very pleased that we have been able to secure its future at Norwich Bus Station. "This is a good deal for Konectbus and for the County Council. The Council will be subsidising Konect to provide the travel desk service, but this is a lot less than the cost of staffing the desk ourselves.

When National Express withdrew in October our staff willingly stepped in to keep the desk going. This has certainly been appreciated by customers, and I would like to add my own thanks as they return to their normal duties after Christmas."